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The Consumer Protection (Amendment) Regulations 2014

The Consumer Protection (Amendment) Regulations 2014 came into force at the end of 2014 and may assist equine claims as follows:

• A dealer sells you a horse which has competed as a Grade A show jumper and it hasn't.
• You are harassed or put under undue pressure to do something. This is called aggressive practice.
• The dealer/seller claims, untruthfully, to belong to a trade association.

What can be done?

If a dealer/trader is misleading or aggressive and the transaction is one of the types listed above, you have three possible remedies:

1. Rescind the contract/agreement and get your money back. You must complain within the 90 days and be able to give the goods back or reject the service. So not, for example, if you have already consumed it.
2. Receive a discount. For goods or services under £5,000 in value, you will have the right to a fixed discount rising from 25% for a “more than minor” problem to 100% if it is very serious.
3. Receive damages. You can claim damages where the loss you suffer exceeds the price of the goods or services. This can include for distress and inconvenience.

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