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The Consumer Rights Act - giving the consumer a short term right to reject

The Consumer Rights Act 2015 came into force on 1 October 2015. From that date, the Sale of Goods Act 1979 became largely redundant for all ‘business to consumer’ sales which are now covered by the new Act.

One of the new rules is the ‘short term right to reject’ covered in Section 22 of the Act.

By virtue of this Section, if a consumer complains of a fault with the goods (the horse) in the first 30 days, they will be entitled to bring it back to the seller for a refund. The buyer can insist on a refund which the seller will be legally obliged to give.

It is down to the consumer to show there is a fault and that it was present at the time of delivery.

We therefore strongly recommend that dealers take the time to review their pre delivery processes. Insisting on a 5 stage Pre-Purchase Examination is essential.

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